Our swimming, sauna and car park conditions of use
1. Binding nature and purpose
The conditions of use for the building and bathing facilities are binding on all guests of BADEPARADIES SCHWARZWALD TN GMBH, BADEPARADIES SCHWARZWALD TN FAMILIENBAD GMBH and BADEPARADIES SCHWARZWALD Vital GmbH, hereinafter referred to as BADEPARADIES SCHWARZWALD, including the car park and exterior areas.The BADEPARADIES SCHWARZWALD is a facility intended to offer every guest the very best in recreation, relaxation and fun. The conditions of use are intended to guarantee, in addition to the former, safety, good order and cleanliness. By entering the BADEPARADIES SCHWARZWALD, by acquisition of an admission and procurement of the transponder (data medium covering the services used within the BADEPARADIES SCHWARZWALD), our guests undertake to recognize these swimming and sauna terms and conditions, and also other provisions made to support operational safety.
2. Opening hours, admission, entry
The opening hours of the BADEPARADIES SCHWARZWALD are set by the management and displayed publicly in the reception hall and on the homepage. Bathing times are according to the paid tariffs. If the times are exceeded, an appropriate extra amount must be paid. Closing time refers to the time of leaving the building. Bathing times in the PALM OASIS, the PALAIS VITAL and the GALAXY SCHWARZWALD end 20 minutes before closing time, i.e. you should leave these areas at that time. The last admission to the BADEPARADIES SCHWARZWALD is 1.5 hours before closing time.In principle, it is not permitted to leave the bathing structure/the guest area during your journey-time in the BADEPARADIES SCHWARZWALD.Use of the car park is primarily reserved for guests of the BADEPARADIES SCHWARZWALD. External visitors pay a parking fee. The car park of the PALAIS VITAL is exclusively reserved for guests of this area. The StVo (Strassenverkerhsverordnung - German Highway Code) applies in the car parks and parking facilities of the BADEPARADIES SCHWARZWALD. Motor homes may only be parked in the parking spaces reserved for them outside the car park.For safety reasons, some individual areas within the BADEPARADIES SCHWARZWALD are partially monitored by cameras. The recorded images can only be viewed in suspicious cases by the management and the police. This is intended to protect the property of our guests and that of BADEPARADIES SCHWARZWALD.The management may at any time restrict the use and the services offered by the BADEPARADIES SCHWARZWALD completely or in part, e.g. during operational problems, renovation, or inspection. Claims against the operators for these reasons are excluded. If some parts of the facilities should be unavailable because of filming, events, courses or similar, there is no right to refund or reduction of the entry price. Persons who are in need of assistance or require supervision due to serious physical or mental disability may only enter the BADEPARADIES SCHWARZWALD accompanied by a responsible adult. This also applies to persons with a tendency to cramps or temporary loss of consciousness.Non-swimmers and children under the age of 10 must be accompanied by a guardian. Persons with infectious diseases, open wounds, skin diseases or offensive diseases are not permitted access to BADEPARADIES SCHWARZWALD, nor are persons who are intoxicated or under the influence of drugs. No animals of whatever kind are permitted in the BADEPARADIES SCHWARZWALD. Validated entrance tickets, vouchers, BADEPARADIES CARDS and time credits cannot be returned and also cannot be offset. No replacement or cash refund will be given for lost or unredeemed vouchers. Change must be checked immediately, claims made at a later time will not be valid. The BADEPARADIES CARD is a prepaid card. The credited amounts will not be refunded. BADEPARADIES CARDS will be replaced on production of official identification and the receipt.
3. Bathing, relaxing
Validation of an admission ticket does not create a right to a seating or lounging facility. The reservation of seating or lounging facilities using towels, bags or other objects is not permitted. If items have been placed for this purpose, these may be removed by BADEPARADIES SCHWARZWALD staff acting independently or on demand by other guests. In certain demarcated areas guests are explicitly informed of the necessity of keeping loungers clear. Guests must behave in a manner that does not endanger security and good order as well as cleanliness within the BADEPARADIES SCHWARZWALD. Every guest should be aware of the increased risk of accidents in bathing and swimming facilities due to wet floor surfaces. Special care should therefore be taken throughout the entire swimming, sauna and water slide area and non-slip bathing shoes should be worn at all times outside the pools.
Deliberate soiling will be subject to a cleaning fee of 30 €. If guest discover their booth, locker etc. to be soiled, they must immediately notify the supervisory staff of this fact. Changing booths are to be used only by one person at a time. All guests are obliged to clean themselves thoroughly before entering the PALM OASIS, the PALAIS VITAL and the GALAXY SCHWARZWALD. Entering the GALAXY SCHWARZWALD and the PALM OASIS is only allowed in suitable swimwear. Wearing underwear under swimwear or as a substitute for swimwear is not permitted. Soap or other body cleansers and creams or lotions must not be used outside the shower facilities. Ventilation shafts in the window façades may not be covered by bags, towels or other objects. The need for all guests to relax must be considered, so a quiet atmosphere must be kept in the PALM OASIS and the PALAIS VITAL, as well as in the saunas and steam baths. Physical exchanges of affection should be kept to a minimum in the BADEPARADIES SCHWARZWALD; in the bathing areas (sauna cabins, steam baths, whirlpools, pool bars etc.) these should be refrained from entirely. Intimate acts will lead to a banning order – without any refund of any prior admission fees paid – and criminal charges. Alcohol consumption is limited to a reasonable amount per person, and adhering to a reasonable limit is the responsibility of individual guests. The BADEPARADIES SCHWARZWALD reserves the right to order intoxicated guests whose behaviour poses a threat to or disrupts bathing activities to leave the premises.
All guests must behave in a manner that does not lead to the annoyance or harassment of any other guests.
The following is/are strictly forbidden: statements, gestures, and appearances that are deemed to defame third parties, particularly because of their colour of skin, religion, gender, sexual orientation, descent, or ethnical origin; this includes particularly the interdiction to express or spread racist, xenophobic, violence-glorifying, discriminating as well as far-right or far-left speeches, and the interdiction to show or wear ostensibly tattoos and/or body jewels including inscriptions or symbols of racist, xenophobic, violence-glorifying, discriminating, far-right or far-left nature.
4. PALM OASIS and PALAIS VITAL
Access to the PALM OASIS and the PALAIS VITAL is only for those aged 16 years or older. Small children up four years of age may visit the PALM OASIS, but access to the PALAIS VITAL is not permitted. The PALAIS VITAL is a clothing-free zone. However, this area is not a naturist facility. After finishing your sauna session, including the necessary cooling-off phase, you must therefore wrap yourself in a bathrobe or towel. The same applies to the catering facilities.Before using the sauna facility, the guests must shower and dry themselves thoroughly. In the sweating rooms, a suitably sized towel is to be used for lying or sitting on. This is for hygienic reasons, to prevent soiling of the benches. Bringing and using your own additives for the steam water is not permitted. Steam water preparations are only to be poured by trained BADEPARADIES SCHWARZWALD staff.
As part of our range of guest offers, a number of different body peels and beauty masks are handed out to guests by BADEPARADIES SCHWARZWALD staff. Each guest is responsible – after taking into account the personal suitability of the product – for accepting the products or the offer given out. We accept no liability for any skin irritations that may arise as a result of these supplementary offers, including the steam water preparations. This exclusion of liability also applies to any staining of textiles resulting from the use of these preparations. Special conditions, such as for example higher temperatures, dimmed lighting, stepped benches and various sources of heat are traditional in sauna and other sweat rooms. These demand that our guests exercise particular care and caution.
5. Galaxy Schwarzwald
Use of the water slides is at the visitor's own risk. Use of the water slides while under the influence of alcohol is prohibited. It is essential to comply with the rules and instructions of the supervisory staff and those displayed on the notices at the start of the slide.
The following should be noted in particular:
- The ascent to the top of the water slides must be used with special care and with consideration for other guests. Running is expressly prohibited!
- The water slides may only be used after clearance has been given with sufficient space for safety between users.
- The guests have to comply with the displayed safety notices, as well as the electronic displays and turnstiles, if these are present. Sliding through a red light is considered a breach of our conditions of use.
- You must clear the exit of the water slide immediately after your slide.
- The operator is not liable for any damage to swimwear that may be caused by sliding.
The following are prohibited in particular:
- Any sliding position other than those prescribed on the corresponding safety notices
- Stopping within the slide area
- Using the tube slides "X-Tube", "Monster Halfpipe" and "Galaxy Flash" without a tube
- Using the mat-slide "Galaxy Racer" without a mat
- Running up the slide from below
The age limits for the individual slides must be strictly respected!
Use of the slides "Space Wave", "Crazy Viper", "Galaxy Flash" and "X-Tube" is prohibited for children of 0 – 6 years, unless they are accompanied by one of their parents or by an adult authorized by the parents In such cases, the adult must protect the child from behind throughout the entire slide area. When sliding, the child must always be placed in front of the adult. On the slides of the "family level", only children up to 12 years are allowed to slide, adults do not have the right to use the slides of that area.
Non-compliance may lead to a banning order without any refund of admission fees already paid.
6. Special conditions
The following are not permitted:
- Wearing street shoes in the barefoot area in front of the lockers, the shower rooms, the bathing facilities, the sauna area, and he slide and sports area.
- Bringing in food and drinks (in particular alcoholic drinks) or objects that, with the application of force, are easily broken (e.g. glass, china).
- Soiling the bathing areas and swimming pools.
- Spitting on the floor or into the bathing water.
- Smoking, except in the designated smoking areas and in the outdoor area of the WELLNESS OASIS and PALM OASIS (using the ashtrays).
- Entering or leaving the pools except via the steps and ladders. Because of the injury hazard, this applies particularly to stepping on the pool surrounds and covers.
- Jumping into the water from the edges of the pool.
- Swinging on the ladders or other supporting bars.
- Wearing bathing shoes or flippers in the water.
- Use of mobile phones.
- Bringing in radio or television devices or musical and signal instruments and using these.
- Taking photographs and filming.
- Distributing advertising materials of any kind; this also applies to the car parks.
- Any form of collection of money.
- Holding commercial courses without the approval of the management. Food and drinks from the restaurants may only be consumed in the restaurant areas provided, on the terraces, in the outdoor areas or in the bars.
BADEPARADIES SCHWARZWALD and its employees are liable in cases of damage to property and resulting financial loss up to a sum insured of 10 million €, the maximum amount payable for a single case per insurance year, insofar as BADEPARADIES SCHWARZWALD or its employees are responsible for the damage. The BADEPARADIES SCHWARZWALD will only be liable for purely financial loss in cases of intentional or grossly negligent violation of duty by the operator, its legal representatives or vicarious agents.
The BADEPARADIES SCHWARZWALD is in principle not liable for damage suffered by its guests. This does not apply to liability due to violation of an essential contractual duty and for liability for compensation for BADEPARADIES SCHWARZWALD guests arising from fatal injury, personal injury or damage to health, as well as for injury suffered by the BADEPARADIES SCHWARZWALD guest for reasons of deliberate or grossly negligent breach of duty by the operator, its legal representatives or vicarious agents. Essential contractual duties are those whose performance is required for the proper implementation of the contract and on regular compliance with which BADEPARADIES SCHWARZWALD guests may rely. Among the essential contractual duties of the BADEPARADIES SCHWARZWALD are in particular, but not exclusively, use of the thermal spa facilities, insofar as these are not partially closed for essential operative reasons, and participation in the events offered and included in the admission price.Limitation of liability according to sentence 2 also applies to the vehicles parked in the parking spaces of the BADEPARADIES SCHWARZWALD. All visitors are responsible for their own key, transponder and hired clothing. The first two above-mentioned items must always be carried on the guest's person. If the access authorization to locker cupboards and data media of the payment system or hired items are lost, a flat rate charge of 45 Euro (key with transponder) or respectively a deposit charge of 40, 30 or 20 Euro (hired clothing) will be charged, which will in the ordinary course of events not exceed any damage to be expected. If the key is found again, the amount will be refunded. The visitor may furnish explicit proof that the BADEPARADIES SCHWARZWALD has suffered no damage at all or that the damage is considerably lower than the amount of the flat-rate charge. The BADEPARADIES SCHWARZWALD may offer proof that damage which has occurred is greater than the amount of the charge.
The staff of BADEPARADIES SCHWARZWALD is responsible for administering the conditions of use for all guests. Instructions given by the staff of the BADEPARADIES SCHWARZWALD must be followed. The staff of the BADEPARADIES SCHWARZWALD is entitled to exclude guests who endanger safety and good order, harass other guests or infringe these conditions of use for swimming, sauna and the car park, from further use of the BADEPARADIES SCHWARZWALD. In such cases, the admission fee will not be refunded. If guests do not follow these instructions, they will be liable to prosecution for criminal trespass.
Persons who enter the premises illegally may face criminal charges. The conditions of use for swimming, sauna and car park apply to the general operation of the swimming, sauna and water slide facilities. Exceptions may be made for special events, without the need for a specific cancellation of the conditions of use for swimming, sauna and car park.
Any member of staff of the BADEPARADIES SCHWARZWALD will be happy to receive your complaints, requests and suggestions.
Titisee, December 2017
ppa. Jochen Brugger
Managing Director I Mitglied der Geschäftsleitung