FAQs

Do not forget to take enough bathing towels with you - especially for sauna session, these should be big enough. You also can rent towels and bathrobes for a small fee and by leaving a deposit. Also take with you all cosmetic products necessary for the shower and afer. We also advise you to bring clean bathing shoes or flip-flops.

The parking spaces are at the disposal of our guests for a reduced parking fee of only €3. At check-in, every visitor from 4 years receives a practical chip-wristband. With this, you can open and close you locker. The chip-wristband also allows cashless paying in the whole complex. Catering-services, massages, solarium as well as passovers to other areas will be recorded on the round chip of your locker key. You can then pay for those services with cash or credit card at the exit.

Your chip-wristband will lead you directly to your personal locker. The bracelets are colour-coded to match the locker rooms. The areas red, blue and orange are the locker rooms of the GALAXY. The locker rooms for the PALM OASIS are marked in yellow and green. The locker rooms of the PALAIS VITAL have a black colour-code. The colour of the key-wristband matches the corresponding locker room area. The key number corresponds to the locker room number.

For jewels and big amounts of money, our safety-lockers are at your disposal in the lobby (deposit 1 EUR). Please always wear the key on your wrist to avoid any kind of inconvenience. Loss will only cost nerves and time. Please keep your admission receipt and remember your locker number in case of loss.

In our Bluphoria store in the Badeparadies Schwarzwald, you will find an attractive range of swimwear, bathing shoes and towelling as well as baby products, sun cream and toiletries in addition to the products of our Bluphoria experience brand.
The opening hours of our store are

Monday - Sunday: 09:30 - 13:00 | 13:30 - 18:30

During these opening hours, you can also reach our store by telephone on: 07651 9360433

If you need something outside our store's opening hours, we have a small range of swimming trunks, swimming costumes, bikinis, sun cream and toiletries available for you at reception in case of an emergency.

We recommend that you book your admission tickets for your preferred date early via our online shop, which offers the best prices.

It is also possible to purchase any remaining tickets at the ticket office, subject to availability.

We would like to fulfil the wishes of many guests and have introduced dynamic rates in our system. This gives us the opportunity to react flexibly and offer you the best price.
Various rates are displayed in a calendar overview in our booking section. The price is made up of various factors, so it can vary depending on the day.

The admission in the BADEPARADIES SCHWARZWALD is possible only with a valid ticket! For a guaranteed entrance please book the tickets online in advance. These tickets have to be booked in advance at meinhochschwarzwald.de.

If you cannot come and visit us on the selected date, you have the possibility to modify your reservation. For this, proceed to a new reservation, and enter the ticket-code (situated just besides the QR Code) of the pre-booked ticket in the corresponding field before completion of the booking process in the shopping cart. The value of the previous ticket will be allocated on the current order, and the modification will be carried out automatically. You can modify your reservation until 10.00 pm on the eve of the date your booked admission ticket.

Locals of ten towns of the association « Zweckverband Hochschwarzwald (Hinterzarten, Breitnau, Schluchsee, Titisee-Neustadt, Lenzkirch, Feldberg, Löffingen, Friedenweiler, Eisenbach, St. Märgen), as well as guests of those towns owning a Konus card obtain a price reduction of 2 € on services used during the stay. This discount can only be granted if an appropriate identification card is presented at the cash desk at the checkout(ID, passport, Konus card).

The admission in the BADEPARADIES SCHWARZWALD is possible only with a valid ticket! For a guaranteed entrance please book the tickets online in advance. These tickets have to be booked in advance at meinhochschwarzwald.de.

Guests from 4 years who have a disability card with mention B oder H cannot access for free, but can take an accompanying person (at least 18+) with them for free. Other information concerning guests with disability can be found on "Does the Badeparadies Schwarzwald fit the needs of the disabled?".

Relax in one of the three individual themed and air-conditioned massage rooms. The exclusive massage lounge "Pure Balance" proposes optimal wellness-treatments for all needs in four categories. Please consider that a massage reservation is possible only in combination with a pre-booked online-ticket via our Online-Shop. You will obtain with your confirmation mail not only your online-ticket(s), but also a link to access to your massage reservation.

Please note that a massage booking for guests aged 16 and over is only possible in conjunction with a previous online ticket booking via our online shop.

During holiday periods, we host more guests than usually. In order to make your stay at the Badeparadies Schwarzwald as pleasant as possible, we have selected a few tips and indications for you:

• Inform yourself previously per phone (+49 (0) 7651 / 9360 333) which amount of visitors is expected.
• Come and join our complex with the public transportation. The Titisee Station is at approx 1,200 m from the BADEPARADIES SCHWARZWALD and can be reached easily by foot. Moreover, there is a bus stop right in front of the complex. You can reach the bus stop "Titisee Badeparadies Schwarzwald" with the bus line 7257. More information concerning routes and timetables available here.
• For guest of the region who are not depending on holiday-times to visit us, we recommend a visit outside of those busy periods.

Toddlers up to 3 years included have free access to the PALM OASIS and the GALAXY. We beg you to put on swim nappies or swimming pants for toddlers. In the PALM OASIS and the, you will find a nursing room. Moreover, the changing rooms are equipped with diaper-changing tables. From 4 years, children will pay the regular admission rate.

The Badeparadies Card has been replaced by our new loyalty program "MyBLUPHORIA". You can find detailed information here.

No, your credit on your card is available to use without restriction and does not expire. We hope that we will soon be able to welcome you again.

Ordering vouchers on the online-shop of the BADEPARADIES SCHWARZWALD can be done as usual. You can choose the Print@Home version or opt for a postal dispatch. If you choose postal dispatch, the order will be shipped within 2 - 3 working days. 

All vouchers are valid for 3 years from the date of issue (until the end of the 3rd year). For example: Your voucher was issued on 15.11.2023. The voucher can be redeemed regularly until 31.12.2026.

Valid entrance and value vouchers can be redeemed to buy an online ticket. For this, enter the voucher-code (situated just besides the QR Code) as well as the date of issue in the corresponding field before completion of the booking process in the shopping cart, and click on "redeem code". The amount of the voucher will be credited to your order. If there is any residual value, a new value voucher will be sent to you per e-mail. Value vouchers can also be redeemed on the spot for in-house services. Please present your valid value voucher as you leave the facility at the cash desk.

If you have any problems redeeming your voucher, please send us a photo of your voucher by email to info@badeparadies-schwarzwald.de.
We will be happy to check the redeemability for you.

Access by car:

• A5 Karlsruhe – Basel: exit Freiburg Mitte, then take the national road B31 in direction Donaueschingen – exit Neustadt West
• A81 Singen – Stuttgart: exit Geisingen, then take the national road B31 in direction Freiburg – exit Neustadt West
• A81 Stuttgart – Singen: Motorway interchange Bad Dürrheim, via the A864 and the B27 / 33 on the B31 in direction Freiburg – exit Neustadt West
• You can use following address for your GPS:
  Am Badeparadies 1 or Neustädterstraße 49
  79822 Titisee-Neustadt - Germany

Access by public transport:

• Access by bus: use the bus line 7257 of the Region-Verkehrsbund Freiburg. There is a bus stop directly in front of the BADEPARADIES SCHWARZWALD: "Titisee Badeparadies Schwarzwald". The timetable is available here.
• With FlixBus: Auch FlixBus also serves the bus stop "Titisee Badeparadies Schwarzwald" an. More information concerning routes and timetables available here.
• Access by train: The IC and ICE network of the Deutsche Bahn allows you to reach Freiburg. From here, you have a train connection with the Höllentalbahn in direction Neustadt or Seebrugg to Titisee every half an hour. An access by train is also possible via the connection Stuttgart – Rottweil – Donaueschingen.
  Your way from the Titisee station and in the BADEPARADIES SCHWARZWALD: Go out of the station then walk on your right. Just follow the signs (footpath approx. 1,200 m).

The BADEPARADIES SCHWARZWALD proposes 850 car parking spaces with a height restriction of 2.05 metres.
The parking fee of € 3 can be paid on the spot at the entrance's cash desk, or directly online during the ticket booking process.

Two charging stations for electric vehicles are available.
The charging stations are operated by Energiedienst AG. More information can be found here : https://www.naturenergie.de/e-mobil/oeffentliche-ladeinfrastruktur
To access the new exclusive car park for the guests of the PALAIS VITAL, please take the Neustädter Straße. Bus parking spaces are at your disposal on the visitors' parking-lot in the Neustädterstraße (at 3 minutes drive from the BADEPARADIES SCHWARZWALD). This parking-lot is fee-based (per day/bus).

A limited number of municipal motorhome parking spaces are available adjacent to our large car parks P1 and P2 for a fee for overnight stays. For longer stays, we recommend the official campsites in the immediate vicinity.

There is a bus stop right in front of the complex. The bus stop can be used only for short stops. Bus parking spaces are at your disposal on the visitors' parking-lot in the Neustädterstraße (at 3 minutes drive from the BADEPARADIES SCHWARZWALD). This parking-lot is fee-based (per day/bus).

The current opening times can be found here.

Das BADEPARADIES SCHWARZWALD is divided in three areas.

The GALAXY proposes loads of action and fun with 25 attractions. 23 slides as well as the wave pool "Crazy Surf" await young and old alike. Moreover, the guests can enjoy the numerous loungers in the GALAXY RELAX or in the green outdoor area of the GALAXY GARDEN. Delicious dishes, snacks and drinks can be found in the "Galaxy Diner".

The PALM OASIS proposes rest and relaxation for all guests from16 years. Separated from the GALAXY with a soundproof structure, the guests can relax deeply in the 33°C warm water under 200 genuine palm trees. At the pool-bar or in the restaurant "PalmGarden", you can experience an exceptional Caribbean feeling with delicious specialties and exquisite cocktails. Enjoy relaxing moments in the WELLS OF HEALTH and in the steam bath "Black Forest Mist".

The SPA and sauna universe PALAIS VITAL awaits all sauna fans with an exceptional experience. 12 unique saunas on two levels, the "Vital Lagoon" and the "Champagne Pool" invite to relaxation and wellness. The WELLS OF VITALITY with four different mineral and salt pools propose a dreamlike panoramic view over 100 real Caribbean palm trees. Finally, the restaurant and the pool-bar await all guests with a large selection of culinary highlights.

All persons over the age of 16 are allowed to access to the PALM OASIS and the PALAIS VITAL. This regulation is independent of whether the legal representatives are present or not. The reason for this is that we wanted to create areas in which the needs of our guests would be perfectly satisfied.
Die PALMENOASE and the PALAIS VITAL should be relaxation areas where calm and rest are proposed, this is why access is granted only from 16 years in those areas. In the GALAXY, children can have fun as much as they want, without disturbing or being disturbed. An exception applies on certain action-days: during our "family days" which take place on Saturdays and Sundays. On those days, children between 4 and 15 years are also allowed to access to the PALM OASIS.
The GALAXY offers 23 ultra-modern slides, a sports pool with wave pool and diving platforms, so that young and old can experience fun and action. Numerous genuine palm trees decorate the GALAXY and its total area represents about the half of the entire complex of the BADEPARADIES. In this way, the guests of the GALAXY benefit from an actual Caribbean feeling paired with 25 spectacular attractions.
We have created three different bathing areas at the heart of the Black Forest, in order to suit all audiences. For this reason, we are definitely family-friendly. The experiences and the feedback of our guests, also in our partner thermal baths, show that the simultaneous visit of numerous children does not ensure the right and desired amount of calm and rest in our PALM OASIS and PALAIS VITAL. Sparkling children's eyes after their visit moreover confirm our conception of having three different and separated areas suiting all needs. An ID card to prove the age of small children/adolescents may be requested on site.

To guarantee calm and rest for you and all the other guests during your visit of the Badeparadies Schwarzwald, we beg you to consider following rules

Using a mobile phone and/or a camera is permitted

• In the lounger areas of the Palm Oasis
• In the lounger areas of the Galaxy Relax
• To listen to music with headphones
• To take some souvenir pictures of you and your dearest, as long as there are no third parties on the pictures

Using a mobile phone and/or a camera is forbidden

• In the Palais Vital (textile-free area)
• In the water
• At the poolbars
• In the sanitary facilities
• If you photograph other people (guests or staff)
• To record video or audio files
• To have a phone call
• To listen to music without headphones

Souvenir pictures

You are allowed to snap a souvenir picture with your phone or camera in the Palm Oasis or the Galaxy. Please take car not to photograph any third party, only you and your dearest.

The average air temperature in the BADEPARADIES SCHWARZWALD is of approx. 33 °C. The water temperature of the sports and wave pool in the GALAXY is of 30°C. In the "Blue Lagoon" of the PALM OASIS, a water temperature of approx. 33°C awaits you. Moreover you can relax in the WELLS OF HEALTH with a water temperature of approx. 36°C. Pleasant 33°C await you in the Vital-Lagoon and in the "Champagne-Pool" of the PALAIS VITAL. In the WELLS OF VITALITY, enjoy a water temperature of approx. 36°C.

Entering the Galaxy and the Palm Oasis is only allowed in suitable swimwear. The Palais Vital is a clothing-free zone. Therefore, wearing swimwear is not authorized there (nudity area).
Wearing underwear under swimwear or as a substitute for swimwear is not permitted. Wide and tight swimming shorts, which are maximum knee length, may be worn. Longer swimming shorts are prohibited. The wearing of a burkini (two-piece swimsuit made of elastane) is permitted.

You can rent towels for a fee of 4 € each. You will also have to leave a deposit of 20 €. You can rent bathrobes for a fee of 7 € each. The deposit for a bathrobe is of 30 €. Moreover, we propose sauna-kilts for a rental fee of 5 € each. The deposit for those is 20 € per item.

In our BLUPHORIA store at Badeparadies Schwarzwald, you will find products from our BLUPHORIA adventure brand alongside an appealing range of swimwear, bathing shoes and terry towelling products, as well as baby items, sun cream and hygiene products.

Guests aged 4 and over who present a disabled pass with reference to the need for an accompanying person (in the German pass it's a "B" or "H") are not free, but can take an accompanying person (18 years or over) free of charge.
We are happy to check your disabled pass in advance, please email us a photo. The disabled person will still need a valid ticket. We recommend that you book well in advance via our website. The ticket for the accompanying person will be issued on site. Please report to the reception desk at the time of admission and show your disabled pass. Children under 4 years of age do not receive a free ticket for the accompanying person.

In the architecture, we have paid attention to the needs of disabled people and wheelchair users. We have big changing rooms and special showers. The areas PALM OASIS and GALAXY are easily accessible for disabled people/wheelchair users. The slides are unfortunately accessible only via a slide tower (without lift!). Please consider that there is no pool-lift in the GALAXY. A pool lift is available in the PALM OASIS. Our staff is here to help you - do not hesitate to ask! The massage-lounge "Pure Balance" is accessible only via a staircase from the PALM OASIS. In the PALAIS VITAL, all areas are accessible through a lift. Several pools and saunas have to be accessed via some steps.

In the BADEPARADIES SCHWARZWALD, you can pay either with credit card (VISA/ Mastercard) or in cash at the cash desk of the BADEPARADIES SCHWARZWALD.

After admission at the cash desk, everything can be paid "cashless" in the BADEPARADIES SCHWARZWALD (restaurants, extension, passover, etc.). All expenses will be recorded on the so-called transponder. At the end of the visit, you hand the transponder back at the cash desk, and pay for the booked services in the restaurants/bars, as well as for extensions and/or passovers. All visitors are responsible for their transponder. The transponder must always be carried on the guest's person during the entire stay. 

When you visit us on your birthday, you will obtain a prosecco or a free kids' menu (for kids from 4 years) in our GALAXY area. These birthday-gifts will be granted only by presenting a corresponding proof (ID, passport, etc.).

Catering areas are integrated in the PALAIS VITAL, the PALM OASIS and the GALAXY. The offer is wide and varied. And goes from little snacks to international specialties. It is forbidden to bring your own food and drinks due to hygienic reasons.

It is strictly forbidden to bring alcoholic drinks into the spa. Our reception staff and our staff in the areas are required to politely point out to you that you are not allowed to take alcoholic drinks into the pool and that alcohol of any kind will be retained by our staff. Bag checks at reception are carried out on a random basis. As the operator, we are obliged to ensure the safety of our guests at all times. The consumption of alcohol is limited to 5 drinks. We reserve the right to expel guests under the influence of alcohol who pose a risk to or disrupt the operation of the pool.

In the BADEPARADIES SCHWARZWALD, we have an extra room where all lost or forgotten objects are stored. If you have lost something, please contact us as soon as possible via our service-hotline (+49 (0) 7651 / 9360 333) or write an e-mail at info@badeparadies-schwarzwald.de.

Smoking is permitted only in the indicated outdoor areas (in all areas) as well as in the Schwarzwälder Raucherstüble in the PALM OASIS. The access to the Schwarzwälder Raucherstüble can be reached via the outdoor area.

Basically, there is nothing wrong with visiting the BADEPARADIES SCHWARZWALD during pregnancy. However, in order to avoid any risks, the attending physician should be consulted beforehand.

We would be pleased if you extend your stay. We kindly recommend our partner hotels nearby the BADEPARADIES SCHWARZWALD, which propose attractive package deals incl. admission ticket for the BADEPARADIES SCHWARZWALD. More information concerning our partner hotels available here.

• Participation is free of charge
• 500 palms as a welcome bonus for registration
• Collect palms with every visit to the spa + at every location
• Collect palms for transactions in the shop (Bluphoria items, voucher purchases, etc.)
• Redeem palms for admission tickets at any location or Bluphoria items in the shop, as well as vouchers
• Birthday present
• Own customer account that simplifies booking. Always have paradise with you on your smartphone!
• Access to immersive wellness content (AI-generated playlists, meditation exercises, recipes and much more)

Our loyalty programme 'MyBLUPHORIA' is a new loyalty programme for all our spa lovers and replaces the previous Thermencard/Premiumcard. 'MyBLUPHORIA' can be used via our own new app. Palm trees can be collected for various activities, such as purchasing an admission ticket. The collected palms can then be redeemed for attractive rewards via the app.

'MyBLUPHORIA' can be used via our new 'BLUPHORIA' app (available in the App Store and Google Play Store). Your advantage – our new app, including 'MyBLUPHORIA', will combine all our spa locations in the future, so you can conveniently access all information, offers and promotions for the Badeparadies Schwarzwald, Thermen & Badewelt Sinsheim, Therme Euskirchen and our Bluphoria adventure world via a single access point.

Anyone over the age of 16 is eligible to participate. Minors require the written consent of their legal guardian. The loyalty programmes are exclusively for consumers, not for corporate customers or employees of the Josef Wund spa group. Depending on the user account, there are therefore different views in the app. Employees and corporate customers will not see any functions relating to the MyBluphoria loyalty programme in their personal accounts.

We would like to point out that the current programme is not yet designed for children. However, we are already planning and developing a separate programme that is specifically tailored to the needs of the younger age group.

To register for the new loyalty programme, all you need is your smartphone, an email address and the BLUPHORIA-App. After completing the simple registration process for the app, you will automatically be registered for our new loyalty programme. If you already have a MyParadise account, you can use your usual login details and simply agree to the terms and conditions during the registration process. The loyalty programme is free and you can start collecting palms straight away.

For technical reasons, it is not possible to pay with Palms on site. Instead, you can simply purchase a voucher via the app before your stay. You can then use this voucher to pay on site.

The option to collect Palms for on-site consumption and other services paid for on site is currently still in the design phase. We will keep you up to date on the current status with future updates.

For each redemption of palms, 100 palms are equivalent to € 1. Let's say you want to pay for a ticket worth € 30 with palms – you will need 3,000 palms for this. When you collect palms, you receive 10 palms from us for every € 1.

Palms can be redeemed easily during the ordering process. The payment method 'Palm redemption' is available for this purpose. The palm redemption option is only displayed if your MyBLUPHORIA account has enough palms credited to it to cover the entire shopping basket value. For example, if you want to buy two tickets for a total of € 90 with palms, you need at least 9,000 palms in your account to be able to select this option. To prevent overbooking of the account, it is technically impossible to make several purchases with palms in quick succession. An order with palms can be placed every 10 minutes.

You can collect palms via the app for the following transactions:

• Purchasing your admission ticket
• Booking massages
• Purchasing vouchers
• Purchasing Bluphoria items
• Booking sun loungers

When you book a massage with an existing admission ticket, you collect palms. For every €1 spent, you receive 10 palms from us as a gift. Please note that the admission ticket and the massage must be booked via the same customer account in the app. Of course, we will credit the palms for your booked massage to your palm account if the massage is cancelled on our part.

You can only redeem palms in the app for the following services:

• Admission tickets to the Palm Oasis, the Palais Vital & the Galaxy
• Lounger bookings
• Massage bookings
• Vouchers, gift vouchers and massage vouchers
• Bluphoria articles

If you do not currently have enough palms to receive your desired reward, please note that unfortunately it is not possible to make up the remaining amount with partial amounts or half palms.

You can only collect palms, but not purchase them. It is not possible to convert your palms into euros or any other currency or cash them out.

You also cannot gift palms, as they are not transferable to third parties and must be collected.

Palm credits are automatically awarded for all transactions made in the app. Exceptions are bookings for the sports pool and shipping costs. In the case of ticket purchases, palm credits are only awarded for your own ticket. When ordering multiple tickets, the ticket with the highest value will be credited to the MyBLUPHORIA ID used to make the purchase. The second ticket will be credited to another MyBLUPHORIA ID, provided that this was specified during the ordering process, and so on. If no other MyBLUPHORIA ID was specified, all additional tickets will not be credited to any account. If there are additional services linked to the day of the visit, such as loungers or massages, these will always be credited to the MyBLUPHORIA ID used to make the purchase. This also applies if several loungers or massages have been booked.

We distinguish between two different types of transactions:

Services linked to a visit to the thermal baths

Palm credits are issued for all services linked to a visit day (admission tickets, loungers and massages) on the day of the visit after the ticket has been successfully scanned on site. In the period between booking and visit, the points are in pending status. In the event of a no-show, the points will not be credited.

Purchases of vouchers and Bluphoria products

Palms for purchases of vouchers and BLUPHORIA products will be credited after 15 days. Within the 14-day cancellation period, the palms will have a pending status. If a return is made during this period, no palms will be credited for the purchase.

Day-specific admission tickets can be rebooked in the BLUPHORIA-App until 10 p.m. on the day before your visit. Please note that you can only receive your palm credit when rebooking in the app. If you rebook via the website, the palms collected for this order will expire.

As the Palms are only credited after the visit and are pending before that, they will be recalculated in the event of upgrades or downgrades. The following cases may occur:

Upgrade

Ticket purchase with Palms -> Upgrade -> Regular payment for the upgrade
In this case, the corresponding number of points will be deducted immediately upon purchase for the first ticket purchase with Palms. The customer will receive points for the remaining amount of the upgrade.

An example:

1. Ticket purchase for €45 with Palms -> 4,500 Palms are deducted directly from the account
2. Upgrade paid for by credit card for €5 -> 50 points are credited after the visit

Ticket purchase with Palms -> Upgrade -> Payment of the upgrade with Palms

For the first ticket purchase, the Palms are deducted from the account immediately upon purchase. In the event of a rebooking, the additional remaining amount is then deducted.

An example:

1. Ticket purchase for €45 with Palms -> 4,500 Palms are deducted directly from the account
2. Upgrade paid for with Palms for €5 -> an additional 500 Palms are deducted

Regular payment for the ticket -> upgrade -> regular payment for the upgrade

The Palms for the higher-value ticket are credited after the visit.

An example:

1. Ticket purchase for €45 with credit card -> 450 points pending until the day of the visit
2. Upgrade for €5 with credit card -> 500 points will be credited after the visit.

Regular payment for the ticket -> upgrade -> payment for the upgrade with Palms.

Palms will be credited after the visit for the value of the ticket at the time of the initial purchase. Palms will be deducted directly from the account for the remaining amount of the upgrade.

An example:

1. Ticket purchase for €45 with credit card -> 450 Palms pending until the day of the visit
2. Upgrade for €5 paid with Palms -> 500 Palms are deducted directly

Downgrade

Ticket purchase with Palms -> Downgrade -> Customer receives residual value voucher

When purchasing a ticket with palms, these are deducted directly from the account. In the event of a downgrade, the palms will not be refunded, but residual value vouchers will of course continue to be issued.

An example:

1. Ticket purchase with palms for €45 -> 4,500 palms are deducted directly from the account
2. Downgrade to a ticket for €35 -> €10 residual value voucher is issued, but 4,500 palms remain redeemed

Ticket purchase with regular payment -> Downgrade -> Residual value voucher

In this case, the palms for the lower ticket are recalculated. Palms are also credited for the residual value voucher.

An example:

1. Ticket purchase with credit card for €45 -> 450 palms are pending
2. Downgrade to a ticket for €35 -> 350 palms pending for the new ticket + 100 palms for the residual value voucher

Collected palms can be added via the app within 6 months. To do this, go to your account in the app and click on the 'MyBLUPHORIA' tab, which also shows your current palm account balance. You will then see an overview of your collected palms, your digital MyBLUPHORIA member ID card and your current membership status. Scroll down to the 'Add palms' field and click on it. You can now enter your booking number and ticket code, and your palms will be recorded after verification.

Adding palms is possible for:

• Bookings made for you by another person in their app (without providing your MyBLUPHORIA member ID)

Adding palms is not possible for:

• Bookings you made via the website
• Bookings you made before registering for this app and the MyBLUPHORIA loyalty programme

If someone else books a ticket for you, they can enter your MyBLUPHORIA member ID directly when making the booking. This way, the palms for your ticket will also be credited to you.

Of course, you are welcome to change your details, such as your surname after getting married. You can easily do this yourself via the app. Please note, however, that for security reasons, your date of birth and first name can only be changed once and only after verification by customer service.

Palms that are not redeemed within 36 months will expire. The date of expiry is always the date on which the palms were credited. We therefore recommend that you redeem your collected palms as soon as possible in order to benefit from the advantages of MyBLUPHORIA.

When booking admission tickets and massages, palms are only credited after the day of your visit. If you purchase Bluphoria items or vouchers, we grant you a return period of 14 days. The palms will be credited to your account after this period has expired. You can always track the status of your palms transparently via your palm history.

You are free to cancel your free MyBluphoria membership at any time without any annoying cancellation periods, even conveniently by emailing mybluphoria@wund.de.

You can continue to redeem your already credited palms without any problems even after cancellation. Please note, however, that upgrading to MyBLUPHORIA Premium is no longer possible after cancellation.

Please note that self-check-out is not currently possible with rental laundry or an unvalidated parking ticket. In these cases, we ask you to check out at the cash desk, as the deposit refund and ticket validation can only be carried out at the cash desk for technical reasons. Our team there will be happy to assist you and ensure that your check-out runs smoothly.

If you have forgotten the password for your customer account at your favourite spa, you can easily reset it. Follow one of the two methods below:

1. Reset your password in the BLUPHORIA-App

1. Open the BLUPHORIA-App on your smartphone.
2. Select the 'Forgot your password?' option.
3. Enter the email address you registered for your account.
4. You will receive an email with a link to reset your password.
5. Click on the link in the email. This will take you to a page where you can set a new password.
6. Save the new password and return to the app to log in with your new credentials.

2. Reset your password via your favourite spa's website

1. Go to your favourite spa's website.
2. Navigate to the 'MyParadise' page in the left-hand menu.
3. Click on 'Forgotten your password?'.
4. Enter the email address you registered for your account.
5. You will also receive an email with a link to reset your password.
6. Follow the link and set a new password.
7. Save the password and use it to log in to the BLUPHORIA-App.

Did you place orders as a guest in our old system but did not create a customer account? This meant that your email address was recognised by our old system, resulting in a message stating that the email address was already registered, even though you had not yet created a complete account. We are already working on improving this process. Please contact us using the contact form in your BLUPHORIA-App. Simply open your account details in the app and click on the 'Report a problem' button at the bottom. You will be automatically redirected to the contact form. Alternatively, you can simply send an email with your problem to App@bluphoria.de.

After you report your problem, the process continues as follows:

1. You will receive an email from us with a one-time password.
2. Visit the website of your favourite spa and try to log in to your customer account.
3. Log in with your email address and the one-time password.
4. A verification page will then appear. Click on the 'Resend' button to request a new verification email.
5. Follow the instructions in the email to complete the verification process.
6. Once verified, you can request and set a new password via 'Forgotten password'.
Once these steps are complete, your customer account will be fully available to you.

Tips:
- Make sure you choose a secure password (at least 8 characters, combination of upper and lower case letters, numbers and special characters).
- Check your spam folder if you have not received the email.
- Check your details for typos, upper and lower case letters or special characters.
- Can't open your BLUPHORIA-App?
- Close the app and reopen it.
- Restart your device.
- Check for updates.
- Delete and reinstall the app.
- Delete app data and cache.

You have the freedom to cancel your free MyBluphoria membership at any time without annoying cancellation deadlines, even conveniently by emailing mybluphoria@wund.de.

You can continue to redeem your already credited palms without any problems even after cancellation. Please note, however, that an upgrade to MyBLUPHORIA Premium is no longer possible after cancellation.

Day tickets can be rebooked in the BLUPHORIA-App until 10 p.m. on the day before your visit. Please note that you can only receive your palm credit if you rebook in the app. If you rebook via the website, the Palms collected for this order will expire.

If you have forgotten your password for your customer account at your favourite Therme, you can simply reset it. Follow one of the two methods below:

1. reset your password in the BLUPHORIA-App

• 1. open the BLUPHORIA app on your smartphone
• 2. select the 'Forgot your password?' option
• 3. enter the email address you registered for your account
• 4. you will receive an email with a link to reset your password
• 5. click on the link in the email. This will take you to a page where you can set a new password. 6.
• 6. save the new password and return to the app to log in with your new login details.
• 2. reset password via the website of your favourite Therme

1. go to the website of your favourite Therme.

• 2. navigate to the 'MyParadise' page in the left-hand menu
• 3. click on 'Forgot your password?'.
• 4. enter the email address you registered for your account
• 5. you will also receive an e-mail with a link to reset your password.
• 6. follow the link and set a new password.
• 7. save the password and use it to log in to the BLUPHORIA-App.

You placed orders as a guest in our old system but did not create a customer account? This caused your email address from our old system to be recognised, resulting in the message that the email is already registered, even though you have not yet created a full account. We are already working on improving this process. Please get in touch with us using the contact form in your BLUPHORIA-App. You can simply go to your account details in the app and click on the 'Report a problem' button at the bottom. You will be automatically redirected to the contact form.
After reporting your problem, proceed as follows

• 1. you will receive an email with a one-time password from us
• 2. visit the website of your favourite spa and try to log in to your customer account
• 3. log in with your e-mail and the one-time password
• 4. a verification page will then appear. Click on the 'Resend' button there to request a new verification email
• 5. follow the instructions in the email to complete the verification process
• 6. after verification, you can request and set a new password via 'Forgot password'.

Once these steps have been completed, your customer account will be fully available to you.

Tips:
- Make sure you choose a secure password (at least 8 characters, combination of upper and lower case letters, numbers and special characters).
- Check your spam folder if you have not received the email.
- Check your details for typos, capitalisation or special characters
- Can't open your BLUPHORIA-App?
- Close the app and open it again
- Restart the device
-Check for updates
- Delete and reinstall the app
-Delete app data and cache