FAQs

Do not forget to take enough bathing towels with you - especially for sauna session, these should be big enough. You also can rent towels and bathrobes for a small fee and by leaving a deposit. Also take with you all cosmetic products necessary for the shower and afer. We also advise you to bring clean bathing shoes or flip-flops.

The parking spaces are at the disposal of our guests for a reduced parking fee of only €3. At check-in, every visitor from 4 years receives a practical chip-wristband. With this, you can open and close you locker. The chip-wristband also allows cashless paying in the whole complex. Catering-services, massages, solarium as well as passovers to other areas will be recorded on the round chip of your locker key. You can then pay for those services with cash or credit card at the exit.

Your chip-wristband will lead you directly to your personal locker. The bracelets are colour-coded to match the locker rooms. The areas red, blue and orange are the locker rooms of the GALAXY. The locker rooms for the PALM OASIS are marked in yellow and green. The locker rooms of the PALAIS VITAL have a black colour-code. The colour of the key-wristband matches the corresponding locker room area. The key number corresponds to the locker room number.

For jewels and big amounts of money, our safety-lockers are at your disposal in the lobby (deposit 1 EUR). Please always wear the key on your wrist to avoid any kind of inconvenience. Loss will only cost nerves, time and 45 EUR! Please keep your admission receipt and remember your locker number in case of loss.

We recommend that you book your admission tickets for your preferred date early via our online shop, which offers the best prices.

It is also possible to purchase any remaining tickets at the ticket office, subject to availability.

The admission in the BADEPARADIES SCHWARZWALD is possible only with a valid ticket! For a guaranteed entrance please book the tickets online in advance. These tickets have to be booked in advance at meinhochschwarzwald.de.

If you cannot come and visit us on the selected date, you have the possibility to modify your reservation. For this, proceed to a new reservation, and enter the ticket-code (situated just besides the QR Code) of the pre-booked ticket in the corresponding field before completion of the booking process in the shopping cart. The value of the previous ticket will be allocated on the current order, and the modification will be carried out automatically. You can modify your reservation until 10.00 pm on the eve of the date your booked admission ticket.

Locals of ten towns of the association « Zweckverband Hochschwarzwald (Hinterzarten, Breitnau, Schluchsee, Titisee-Neustadt, Lenzkirch, Feldberg, Löffingen, Friedenweiler, Eisenbach, St. Märgen), as well as guests of those towns owning a Konus card obtain a price reduction of 2 € on services used during the stay. This discount can only be granted if an appropriate identification card is presented at the cash desk at the checkout(ID, passport, Konus card).

The admission in the BADEPARADIES SCHWARZWALD is possible only with a valid ticket! For a guaranteed entrance please book the tickets online in advance. These tickets have to be booked in advance at meinhochschwarzwald.de.

Guests from 4 years who have a disability card with mention B oder H cannot access for free, but can take an accompanying person (at least 18+) with them for free. Other information concerning guests with disability can be found on "Does the Badeparadies Schwarzwald fit the needs of the disabled?".

Relax in one of the three individual themed and air-conditioned massage rooms. The exclusive massage lounge "Pure Balance" proposes optimal wellness-treatments for all needs in four categories. Please consider that a massage reservation is possible only in combination with a pre-booked online-ticket via our Online-Shop. You will obtain with your confirmation mail not only your online-ticket(s), but also a link to access to your massage reservation.

During holiday periods, we host more guests than usually. In order to make your stay at the Badeparadies Schwarzwald as pleasant as possible, we have selected a few tips and indications for you:

• Inform yourself previously per phone (+49 (0) 7651 / 9360 333) which amount of visitors is expected.
• Come and join our complex with the public transportation. The Titisee Station is at approx 1,200 m from the BADEPARADIES SCHWARZWALD and can be reached easily by foot. Moreover, there is a bus stop right in front of the complex. You can reach the bus stop "Titisee Badeparadies Schwarzwald" with the bus line 7257. More information concerning routes and timetables available here.
• For guest of the region who are not depending on holiday-times to visit us, we recommend a visit outside of those busy periods.

Toddlers up to 3 years included have free access to the PALM OASIS and the GALAXY. We beg you to put on swim nappies or swimming pants for toddlers. In the PALM OASIS and the, you will find a nursing room. Moreover, the changing rooms are equipped with diaper-changing tables. From 4 years, children will pay the regular admission rate.

The Badeparadies Card is a value card available in two different categories. If you buy a Badeparadies Card, you will benefit from various discounts.
With the Badeparadies Card, you can pay cashless for admission and all gastronomic services. The card can be transmitted to friends and family members and is not limited in time. If you buy a Badeparadies Card, the rest of the credit cannot be reimbursed. You cans also obtain a gift voucher for the card in our online shop.

No, your credit on your card is available to use without restriction and does not expire. We hope that we will soon be able to welcome you again.

Ordering vouchers on the online-shop of the BADEPARADIES SCHWARZWALD can be done as usual. You can choose the Print@Home version or opt for a postal dispatch. If you choose postal dispatch, the order will be shipped within 2 - 3 working days. 

All vouchers are valid for 3 years from the date of issue (until the end of the 3rd year).
Example: your voucher was issued on the 15.11.2021. The voucher can be redeemed regularly until the 31.12.2024.

Vouchers issued in 2019 will exceptionally remain valid until the 30.06.2024.

Vouchers issued in 2020 will exceptionally remain valid until the 31.12.2024.

Valid entrance and value vouchers can be redeemed to buy an online ticket. For this, enter the voucher-code (situated just besides the QR Code) as well as the date of issue in the corresponding field before completion of the booking process in the shopping cart, and click on "redeem code". The amount of the voucher will be credited to your order. If there is any residual value, a new value voucher will be sent to you per e-mail. Value vouchers can also be redeemed on the spot for in-house services. Please present your valid value voucher as you leave the facility at the cash desk.

If you have any problems redeeming your voucher, please send us a photo of your voucher by email to info@badeparadies-schwarzwald.de.
We will be happy to check the redeemability for you.

Access by car:

• A5 Karlsruhe – Basel: exit Freiburg Mitte, then take the national road B31 in direction Donaueschingen – exit Neustadt West
• A81 Singen – Stuttgart: exit Geisingen, then take the national road B31 in direction Freiburg – exit Neustadt West
• A81 Stuttgart – Singen: Motorway interchange Bad Dürrheim, via the A864 and the B27 / 33 on the B31 in direction Freiburg – exit Neustadt West
• You can use following address for your GPS:
  Am Badeparadies 1 or Neustädterstraße 49
  79822 Titisee-Neustadt - Germany

Access by public transport:

• Access by bus: use the bus line 7257 of the Region-Verkehrsbund Freiburg. There is a bus stop directly in front of the BADEPARADIES SCHWARZWALD: "Titisee Badeparadies Schwarzwald". The timetable is available here.
• With FlixBus: Auch FlixBus also serves the bus stop "Titisee Badeparadies Schwarzwald" an. More information concerning routes and timetables available here.
• Access by train: The IC and ICE network of the Deutsche Bahn allows you to reach Freiburg. From here, you have a train connection with the Höllentalbahn in direction Neustadt or Seebrugg to Titisee every half an hour. An access by train is also possible via the connection Stuttgart – Rottweil – Donaueschingen.
  Your way from the Titisee station and in the BADEPARADIES SCHWARZWALD: Go out of the station then walk on your right. Just follow the signs (footpath approx. 1,200 m).

The BADEPARADIES SCHWARZWALD proposes 850 parking spaces.
The parking fee of € 3 can be paid on the spot at the entrance's cash desk, or directly online during the ticket booking process.

Two charging stations for electric vehicles are available.
The charging stations are operated by Energiedienst AG. More information can be found here : https://www.naturenergie.de/e-mobil/oeffentliche-ladeinfrastruktur

To access the new exclusive car park for the guests of the PALAIS VITAL, please take the Neustädter Straße. Bus parking spaces are at your disposal on the visitors' parking-lot in the Neustädterstraße (at 3 minutes drive from the BADEPARADIES SCHWARZWALD). This parking-lot is fee-based (per day/bus).

There is a bus stop right in front of the complex. The bus stop can be used only for short stops. Bus parking spaces are at your disposal on the visitors' parking-lot in the Neustädterstraße (at 3 minutes drive from the BADEPARADIES SCHWARZWALD). This parking-lot is fee-based (per day/bus).

The current opening times can be found here.

Das BADEPARADIES SCHWARZWALD is divided in three areas.

The GALAXY proposes loads of action and fun with 25 attractions. 23 slides as well as the wave pool "Crazy Surf" await young and old alike. Moreover, the guests can enjoy the numerous loungers in the GALAXY RELAX or in the green outdoor area of the GALAXY GARDEN. Delicious dishes, snacks and drinks can be found in the "Galaxy Diner".

The PALM OASIS proposes rest and relaxation for all guests from16 years. Separated from the GALAXY with a soundproof structure, the guests can relax deeply in the 33°C warm water under 200 genuine palm trees. At the pool-bar or in the restaurant "PalmGarden", you can experience an exceptional Caribbean feeling with delicious specialties and exquisite cocktails. Enjoy relaxing moments in the WELLS OF HEALTH and in the steam bath "Black Forest Mist".

The SPA and sauna universe PALAIS VITAL awaits all sauna fans with an exceptional experience. 12 unique saunas on two levels, the "Vital Lagoon" and the "Champagne Pool" invite to relaxation and wellness. The WELLS OF VITALITY with four different mineral and salt pools propose a dreamlike panoramic view over 100 real Caribbean palm trees. Finally, the restaurant and the pool-bar await all guests with a large selection of culinary highlights.

All persons over the age of 16 are allowed to access to the PALM OASIS and the PALAIS VITAL. This regulation is independent of whether the legal representatives are present or not. The reason for this is that we wanted to create areas in which the needs of our guests would be perfectly satisfied.
Die PALMENOASE and the PALAIS VITAL should be relaxation areas where calm and rest are proposed, this is why access is granted only from 16 years in those areas. In the GALAXY, children can have fun as much as they want, without disturbing or being disturbed. An exception applies on certain action-days: during our "family days" which take place on Saturdays and Sundays. On those days, children between 4 and 15 years are also allowed to access to the PALM OASIS.
The GALAXY offers 23 ultra-modern slides, a sports pool with wave pool and diving platforms, so that young and old can experience fun and action. Numerous genuine palm trees decorate the GALAXY and its total area represents about the half of the entire complex of the BADEPARADIES. In this way, the guests of the GALAXY benefit from an actual Caribbean feeling paired with 25 spectacular attractions.
We have created three different bathing areas at the heart of the Black Forest, in order to suit all audiences. For this reason, we are definitely family-friendly. The experiences and the feedback of our guests, also in our partner thermal baths, show that the simultaneous visit of numerous children does not ensure the right and desired amount of calm and rest in our PALM OASIS and PALAIS VITAL. Sparkling children's eyes after their visit moreover confirm our conception of having three different and separated areas suiting all needs. An ID card to prove the age of small children/adolescents may be requested on site.

To guarantee calm and rest for you and all the other guests during your visit of the Badeparadies Schwarzwald, we beg you to consider following rules

Using a mobile phone and/or a camera is permitted

• In the lounger areas of the Palm Oasis
• In the lounger areas of the Galaxy Relax
• To listen to music with headphones
• To take some souvenir pictures of you and your dearest, as long as there are no third parties on the pictures

Using a mobile phone and/or a camera is forbidden

• In the Palais Vital (textile-free area)
• In the water
• At the poolbars
• In the sanitary facilities
• If you photograph other people (guests or staff)
• To record video or audio files
• To have a phone call
• To listen to music without headphones

Souvenir pictures

You are allowed to snap a souvenir picture with your phone or camera in the Palm Oasis or the Galaxy. Please take car not to photograph any third party, only you and your dearest.

The average air temperature in the BADEPARADIES SCHWARZWALD is of approx. 33 °C. The water temperature of the sports and wave pool in the GALAXY is of 30°C. In the "Blue Lagoon" of the PALM OASIS, a water temperature of approx. 33°C awaits you. Moreover you can relax in the WELLS OF HEALTH with a water temperature of approx. 36°C. Pleasant 33°C await you in the Vital-Lagoon and in the "Champagne-Pool" of the PALAIS VITAL. In the WELLS OF VITALITY, enjoy a water temperature of approx. 36°C.

Entering the GALAXY and the PALM OASIS is only allowed in suitable swimwear. The PALAIS VITAL is a clothing-free zone. Therefore, wearing swimwear is not authorized there (nudity area).
Wearing underwear under swimwear or as a substitute for swimwear is not permitted. Wide and tight swimming shorts, which are maximum knee length, may be worn. Longer swimming shorts are prohibited. The wearing of a burkini (two-piece swimsuit made of elastane) is permitted.
Moreover, there is a Kaulberg Badeshop in our lobby with great selection of affordable bathing fashion (in all sizes). Here you will find everything for your aquatic stay.

You can rent towels for a fee of 4 € each. You will also have to leave a deposit of 20 €. The towels are sold for an amount of 20.90€ per item. You can rent bathrobes for a fee of 7 € each. The deposit for a bathrobe is of 30 €. The bathrobes are sold for an amount of 49 € per item. Moreover, we propose sauna-kilts for a rental fee of 5 € each. The deposit for those is 20 € per item.

Guests aged 4 and over who present a disabled pass with reference to the need for an accompanying person (in the German pass it's a "B" or "H") are not free, but can take an accompanying person (18 years or over) free of charge.
We are happy to check your disabled pass in advance, please email us a photo. The disabled person will still need a valid ticket. We recommend that you book well in advance via our website. The ticket for the accompanying person will be issued on site. Please report to the reception desk at the time of admission and show your disabled pass. Children under 4 years of age do not receive a free ticket for the accompanying person.

In the architecture, we have paid attention to the needs of disabled people and wheelchair users. We have big changing rooms and special showers. The areas PALM OASIS and GALAXY are easily accessible for disabled people/wheelchair users. The slides are unfortunately accessible only via a slide tower (without lift!). Please consider that there is no pool-lift in the GALAXY. A pool lift is available in the PALM OASIS. Our staff is here to help you - do not hesitate to ask! The massage-lounge "Pure Balance" is accessible only via a staircase from the PALM OASIS. In the PALAIS VITAL, all areas are accessible through a lift. Several pools and saunas have to be accessed via some steps.

In the BADEPARADIES SCHWARZWALD, you can pay either with credit card (VISA/ Mastercard) or in cash at the cash desk of the BADEPARADIES SCHWARZWALD.

After admission at the cash desk, everything can be paid "cashless" in the BADEPARADIES SCHWARZWALD (restaurants, extension, passover, etc.). All expenses will be recorded on the so-called transponder. At the end of the visit, you hand the transponder back at the cash desk, and pay for the booked services in the restaurants/bars, as well as for extensions and/or passovers. All visitors are responsible for their transponder. The transponder must always be carried on the guest's person during the entire stay. In case of loss, a flat-rate charge of 45 € will be charged. If the transponder is found again, the amount will be refunded.

When you visit us on your birthday, you will obtain a prosecco or a free kids' menu (for kids from 4 years) in our GALAXY area. These birthday-gifts will be granted only by presenting a corresponding proof (ID, passport, etc.).

Catering areas are integrated in the PALAIS VITAL, the PALM OASIS and the GALAXY. The offer is wide and varied. And goes from little snacks to international specialties. It is forbidden to bring your own food and drinks due to hygienic reasons.

It is forbidden to bring in alcoholic beverages. Our reception staff, as well as our staff in the areas is required to politely draw your attention to the fact that you are not allowed to take alcoholic beverages into the complex. Moreover, alcoholic beverages of any kind will be confiscated by our staff. Bags will be checked on a random basis. As operator of the complex, we have the obligation to ensure the safety of all guests at any time. Alcohol consumption is limited to a reasonable amount per person, and adhering to a reasonable limit is the responsibility of individual guests. We reserve the right to order intoxicated guests whose behaviour poses a threat to or disrupts bathing activities to leave the premises.

In the BADEPARADIES SCHWARZWALD, we have an extra room where all lost or forgotten objects are stored. If you have lost something, please contact us as soon as possible via our service-hotline (+49 (0) 7651 / 9360 333) or write an e-mail at info@badeparadies-schwarzwald.de.

Smoking is permitted only in the indicated outdoor areas (in all areas) as well as in the Schwarzwälder Raucherstüble in the PALM OASIS. The access to the Schwarzwälder Raucherstüble can be reached via the outdoor area.

Basically, there is nothing wrong with visiting the BADEPARADIES SCHWARZWALD during pregnancy. However, in order to avoid any risks, the attending physician should be consulted beforehand.

We would be pleased if you extend your stay. We kindly recommend our partner hotels nearby the BADEPARADIES SCHWARZWALD, which propose attractive package deals incl. admission ticket for the BADEPARADIES SCHWARZWALD. More information concerning our partner hotels available here.