From 2nd November, due to the current situation and by administrative order, all thermal baths had to close their doors in Germany. Until now there is no certain reopening date that can be communicated.
By administrative order, our "paradise" will remain closed for the time being. The health and safety of our guests and collaborators as well as their families is primordial for us. Thanks to our excellent hygiene concept, we can assure you that our terms are ready to reopen anytime.
We assume that all areas will be available again, nevertheless we have to wait for the directives of the authorities in charge.
All vouchers are valid for 3 years from the date of issue (until the end of the 3rd year).
Example: your voucher was issued on the 15.11.2018. The voucher can be redeemed regularly until the 31.12.2021.
Vouchers issued in 2017 will exceptionally remain valid until the 30.06.2021.
All guests who had booked tickets until the 20th of december have received an e-mail from us explaining the further procedures.
You have the possibility to modify your ticket reservation and postpone it on a new date. We have unlocked an availability of 3 months in advance. A tutorial for the modification is available here.
You cannot opt for a new date at the moment? No problem - alternatively, you can convert your online ticket(s) in a value voucher, which you can redeem later in the 3 upcoming years. Here you can convert your ticket in a value voucher.
If you have further questions, do not hesitate to send an e-mail at firstname.lastname@example.org. Our team gives its best to answer you as soon as possible. Nevertheless, we beg your for your patience.
We will cancel automatically all the massage reservations for this period. Payments already carried out for this will of course also be automatically refunded.
Ordering vouchers on the online-shop of the BADEPARADIES SCHWARZWALD can be done as usual. You can choose the Print@Home version or opt for a postal dispatch. If you choose postal dispatch, the order will be shipped within 2 - 3 working days. You cans also obtain a gift voucher for the card in our online shop.
Absolutely no problem here. We will send your voucher order within 2 - 3 working days as usual. Just choose the option "postal dispatch" in the online-shop as shipping method for your order.ssed only from Monday to Friday.
The BADEPARADIES SCHWARZWALD vouchers are valid for 3 years from the date of issue (until the end of the 3rd year).
When booking through tour operators or partner hotels, please contact the operator or hotel directly.