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Modify your reserved tickets

MODIFICATION OF ALL YOUR BOOKED ADMISSION TICKETS

You can modify your reservation until 10.00 pm on the eve of your booked date. Please proceed as follows:

  • Proceed to a new reservation from the beginning.
  • Enter successively your previous ticket code as well as the date of issue in the corresponding fields in the shopping cart.
  • Check if the ticket value has been subtracted from your current order.
  • Conclude by clicking on "order".

For your information:

  • The value of your original order will be debited of the new order.
  • If the value of the previous order should exceed the value of this reservation, you will obtain a voucher of the amount of the rest value per e-mail. Otherwise, you will have to pay the price difference.

MODIFY YOUR RESERVATION NOW

If you should need help for the change of reservation, please contact us per e-mail.

You will find more information concerning your right of revocation here.

PARTIAL MODIFICATION OF YOUR RESERVATION

If the total number of persons cannot be present on the day of the reservation, you can modify your booked tickets until 10.00 pm on the eve of the planned date. You can use the same process if you wish to add some persons to a reservation.
Please proceed as follows:

Please proceed as follows:

  • Place a new reservation for the reduced or updated number of persons from the beginning. If the admission slot you had chosen in the first place is already sold out, then you will have to change for an available one.
  • In the shopping cart, enter all available ticket code, even those of the persons who still wish to visit the thermal bath.
  • Please verify if the value of the previous reservation has been deducted of your current shopping-cart. If the total amount of persons is reduces, the residual value will be displayed. After concluding the modification, you will receive a value voucher per e-mail. If the number of persons is increased, you can pay the additional tickets with the means of payment of your choice.

For your information:

  • A cancellation of your reservation is not possible. Please modify your reservation if you cannot be present on the day of your journey in "paradise".
  • Value vouchers can be redeemed for your next reservation or for in-house services. Please consider that value vouchers are valid 3 years from the date of issue, until the end of the third legal year. If this period has been exceeded, the value voucher will not be valid anymore.

MODIFY YOUR RESERVATION NOW

If you should need help for the modification of reservation, please contact us per e-mail.

You will find more information concerning your right of revocation here.

MODIFICATION OF MASSAGE APPOINTMENTS

You can modify your massage appointment until two days before the planned day of visit. For that, please cancel the existing massage appointment per e-mail first. Please send us your withdrawal demand along with the order number until two days before the planned visit per e-mail at info@badeparadies-schwarzwald.de. After your demand is processed, you will receive a confirmation per e-mail, and the paid amount will be reimbursed as soon as possible.

After having successfully cancelled your appointment, book a new one via the booking link contained in the order confirmation (admission tickets).

App Badeparadies Schwarzwald

NEW

Discover our "Paradies" app.

Here you will find all essential information concerning your visit in our "paradise". Plan your journey from home, administer your customer-data and orders, and benefit from daily information, offers, and many extras. Access to the app everywhere, and keep a general overview even in offline mode.

The Paradies-App is available on the App-Store as well as the Google Play-Store.