Accessibility statement

General description of the service

On our website www.badeparadies-schwarzwald.de, you will find all the information you need about visiting Badeparadies Schwarzwald. In our online shop, you can conveniently purchase day-dated admission tickets, vouchers as Print@Home or by post, and BLUPHORIA products. With our BLUPHORIA app, you always have your favourite thermal spa with you. You can use our online shop and enjoy other benefits, such as immersive wellbeing content and our loyalty programme.

Compliance with accessibility requirements

This accessibility statement applies to the website www.badeparadies-schwarzwald.de.
We, the operators of this website, are committed to making our content as accessible as possible. The accessibility requirements are based on the Barrier-Free Information Technology Ordinance (BITV 2.0) and/or **EU Directive 2016/2102] and the Web Content Accessibility Guidelines (WCAG) 2.1 at conformity level A.

Specifically, the following measures have already been implemented to ensure accessibility:

Accessibility and security: Our website is accessible, intuitive, easy to use, understandable and reliable for all users. The functionality of our digital offerings is designed so that people with physical, sensory or cognitive impairments can use them without difficulty.

We pay particular attention to the following aspects:

The content of our website is understandable without colour recognition and visual information is supported by alternative texts.
Our digital offerings can be used without hearing ability.
Operation is possible without precise hand movements and, in some cases, with keyboard control.
Our website deliberately does not feature any visual effects that could affect people who are sensitive to light, for example.
Our offering and its use are regularly reviewed and updated. This ensures that we continuously optimise usability. We are constantly working to identify and remove barriers.
Creation of this statement
This statement was created on 08/08/2025.
The accessibility assessment is based on a self-assessment by the internal accessibility team and an external audit by an expert.

Feedback and contact

Have you noticed any shortcomings in the accessible access to content on our website?

Then please contact us:
Badeparadies Schwarzwald
Email: info@badeparadies-schwarzwald.de
Phone: +49 7651 / 9360 333
Postal address: Am Badeparadies 1, 79822 Titisee-Neustadt

Enforcement procedure

We strive to continuously improve our services in terms of accessibility. If you encounter barriers when using our services and a solution cannot be found through direct communication, you can contact the arbitration board under the Disability Equality Act (BGG):

Arbitration board under § 16 BGG
at the Federal Government Commissioner for Matters relating to Disabled Persons
Mauerstraße 53, 10117 Berlin
Phone: +49 30 18 527 2805
Email: info@schlichtungsstelle bgg.de
Website: www.schlichtungsstelle bgg.de

The arbitration board will attempt to find a solution to the problem through out-of-court proceedings.

As of: 11 August 2025