Reopening of the BADEPARADIES SCHWARZWALD
26th June 2020 is the big day: we have the right to reopen our "paradise" for our dear guests. We are overjoyed to welcome you and to be able to pamper you again. Be it a well deserved time-out far from the daily routine, a wellness & healthy day or a long-desired holiday: we are looking forward to your next visit. We have been missing you.
INFORMATION CONCERNING YOUR VISIT
In order to guarantee the security of our guests and staff, the general rules of conduct in relation to the coronavirus also apply in the BADEPARADIES SCHWARZWALD. That means: Keep distance, disinfect your hands regularly, adhere to the sneezing and coughing etiquette and visit the BADEPARADIES SCHWARZWALD only in good health.
In close cooperation with the authorities, we have prepared for this new situation in the last days and weeks, and we have adapted our offer consequently.
Here you will find an overview of the most essential information:
The great action, water, rest and sauna areas of our "paradise" allow a secure and relaxed journey.
"Enjoy together with distance": we open the BADEPARADIES SCHWARZWALD currently only for a limited amount of guests.
We also please everyone to give us a little help: if we all respect the additional hygiene and security requirements and take care of each other, there will be no obstacle on your way to a perfect journey.
The access to the BADEPARADIES SCHWARZWALD is possible only after online booking of a date specific admission ticket incl. accredited lounger/bedding. So we can guarantee that the number of guests will not exceed a fixed value, and that the distancing rules can be respected in all rest and action areas.
Register in our Myparadise, so you will be able to book your visit in the BADEPARADIES SCHWARZWALD fast and simply.
A spontaneous visit without pre-booking is not possible for the time being. Please also consider that the admission tickets are valid only on the booked date, and cannot be refunded or exchanged.
In order to allow the respect of the hygiene and security requirements, we have chosen a new visit model for these particular times with adapted opening hours.
You have the choice between two daily visit periods:
• "Day": 9 am - 3 pm
• "Evening": 4 pm - 10 pm
Early bird or night owl: you decide when you prefer to visit us.
During the one-hour break in the afternoon, we will carry out complementary disinfection measures through the entire facility. Consequently, the visit of the BADEPARADIES SCHWARZWALD is possible only in the indicated periods..
Each guest will obtain a fixed lounger/bedding in the chosen area. So we can guarantee that only one guest will use the same lounger exclusively. If you visit us with several persons and wish to have your loungers side by side, we please you to book all your tickets in one order.
During the one-hour closing of the facility in the afternoon (3 pm to 4 pm), all loungers and beddings will be disinfected.
When you book your admission ticket via the online-shop, you will be able to choose your kind of bedding.
Our staff members will then show you your exclusive bedding/lounger on the spot. We thank you in advance for your understanding that there can be no free choice of place at the moment.
PARADISIACAL WELLNESS OFFER
In conformity with the requirement of the local government and to adhere to our security and hygiene measures, some offers will not be available for the time being. Here you will find an overview of the main changes:
In the framework of the reopening, we are conceiving a new wellness offer. Look forward to discovering it!
All saunas are open (except steam baths). Steam treatments are not authorised for the moment.
The current daily programme will be displayed on our information screens on the spot.
Taste the culinary delicacies of our restaurants "TOP-Taste of Paradise" in the PALAIS VITAL, "Palmgarden" in the PALM OASIS and "Galaxy Diner" in our GALAXY. All gastronomic areas will be at your disposal as usual.
Our pool-bars are also open for you. Refresh yourself with a fruity cocktail, a soft drink or a coffee speciality.
In order to maintain the distancing rules, drink cannot be consumed directly at the bar.
At the reception of our massage lounge "Pure Balance" in the PALM OASIS, you can book your wished treatment simply and rapidly. Please bring a mouth-nose mask at your massage appointment. You will have to wear it in the premises of the massage-lounge until the beginning of your chosen treatment.
HYGIENE AND SECURITY
The BADEPARADIES SCHWARZWALD has always had a high standard of cleanness and hygiene. To ensure the safety and health of our guests and staff members, we have decided complementary measures in close cooperation with the authorities: distancing between the loungers or in the themed saunas are only little examples.
We have increased our already very high cleaning standards, and we constantly clean and disinfect all rest and action areas.
You will find supplementary hand-disinfectant dispensers in the whole facility.
Moreover, during the closing hour in the afternoon (3 pm - 4 pm), complementary disinfection operations and surface disinfection are carried out.
You are by far our best guests!
In order to keep the legal minimal distance of 1,5 m, you will find distance markers in all areas, for example on the floor or on sauna benches. All lounger and bedding areas in the BADEPARADIES SCHWARZWALD have been adapted to the minimal distance: the pre-booking of your stay including fixed lounger/bedding ensures that you will the only one to use the pre-disinfected lounger/bedding throughout the whole stay.
In the lobby as well as the changing rooms, wearing a mouth-nose mask is mandatory for adults and children from 6 years. As you enter the bathing are, from the showers, you can put away your mask.
Wearing a mask is not mandatory in our rest and action areas.
Using a hairdryer is permitted only in single cabins for hygiene reasons. Please use the available device there, the use of your own hairdryer is forbidden.
We beg you to visit the BADEPARADIES SCHWARZWALD only in good health.
In order to protect all our guests and staff members, we proceed to a temperature measurement at the entrance of the BADEPARADIES SCHWARZWALD (for guests and staff) via a thermographic camera.
Our ventilation system allows a permanent air exchange, so that the air in our rest and action areas has an outdoor air quality.
QUESTIONS CONCERNING VOUCHERS, PRICE REDUCTIONS AND BADEPARADIES CARD
Pre-bought admission tickets and vouchers as well as the Card can be used as means of payment with the start of the online admission ticket sales incl. lounger/bedding.
Just indicate the ticket code during the order process in your basket: we will credit the value of your ticket/voucher on your new order.
Please consider that the visit of the BADEPARADIES SCHWARZWALD is currently possible only with date specific online ticket incl. lounger/bedding, and that previously bought vouchers have to be converted.
Value vouchers and reduction coupons, which you have obtained before our closing, can be used from our reopening for in-house services, but cannot be credited on the admission. Please present your valid value voucher/coupon as you leave the facility at the cash desk.
For guest with Disability Card with mention B (accompaniment required), we offer a free admission for one assistant*.
As usual, a previous online booking is also required here.
Please proceed as follows:
- Register the holder of the Disability Card in our guest platform MyParadise (link) (if a customer account already exists, please skip this step)
- Please send us a copy of your Disability Card (mentioning the accompaniment requirement) per e-mail at firstname.lastname@example.org
- Our Team will check your Disability Card and adjust your customer account in consequence
- After approval by our staff, place a reservation via our online-shop (indicate all the persons) - you will be granted one free accompanying person automatically in the shopping cart.
*Please consider that if there is already a free of charge admission granted for a disabled toddler, the accompanying person will have to pay for admission.